Terms of Service & Privacy Policy

Terms of Service

Last updated: January 15, 2025

These Terms of Service ("Terms") govern your access to and use of the Radar Pack website monitoring service ("Service") provided by Admire Labs ("Company", "we", "us", or "our").

1. Acceptance of Terms

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Radar Pack is a WordPress monitoring platform that provides:

• Vulnerability scanning for WordPress core, plugins, and themes
• SSL certificate monitoring and expiration alerts
• WordPress update tracking and health monitoring
• SEO and performance monitoring
• Historical reporting and analytics

3. Account Registration

To use our Service, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

4. WordPress Plugin Installation

Our Service requires installation of the Radar Pack WordPress plugin on monitored sites. By installing our plugin, you acknowledge that:

• The plugin collects read-only health and security data from your WordPress installations
• We do not store WordPress admin credentials or sensitive authentication data
• Data transmission uses RS256 cryptographic authentication and HTTPS encryption
• You have proper authorization to install monitoring software on all monitored sites

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any laws
• Monitor websites without proper authorization
• Attempt to reverse engineer, modify, or interfere with the Service
• Use the Service to monitor competitors' websites without consent
• Exceed rate limits or abuse the Service's infrastructure

6. Pricing and Payment

Our pricing is detailed on our website. By subscribing, you agree to:

• Pay all applicable fees for your selected plan
• Automatic renewal unless cancelled before the renewal date
• Price changes with 30 days advance notice
• No refunds for partial months of service

7. Data and Privacy

We are committed to protecting your data. Our data practices are detailed in our Privacy Policy. We will:

• Only collect data necessary for monitoring services
• Use industry-standard security measures to protect your data
• Not sell or share your data with third parties for marketing purposes
• Provide data export capabilities upon request

8. Service Availability

While we strive for high availability, we do not guarantee uninterrupted service. We are not liable for:

• Temporary interruptions or maintenance downtime
• Issues caused by third-party services or infrastructure
• Problems arising from your WordPress configuration or hosting environment

9. Limitation of Liability

To the maximum extent permitted by law, Admire Labs shall not be liable for any indirect, incidental, special, or consequential damages, including lost profits, arising from your use of the Service.

10. Intellectual Property

The Service, including all content, features, and functionality, is owned by Admire Labs and protected by intellectual property laws. "Radar Pack" is a registered trademark of Admire Labs.

11. Termination

Either party may terminate this agreement at any time. Upon termination:

• Your access to the Service will cease immediately
• You remain responsible for any outstanding fees
• We will retain data according to our Privacy Policy
• You should remove the Radar Pack plugin from your websites

12. Changes to Terms

We may modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the new terms. We will notify users of material changes via email or in-app notifications.

13. Governing Law

These Terms are governed by the laws of the jurisdiction where Admire Labs is incorporated, without regard to conflict of law principles.

14. Contact Information

For questions about these Terms, please contact us through our support portal at dash.radarpack.com.

Privacy Policy

Last updated: January 15, 2025

This Privacy Policy describes how Admire Labs ("we", "us", or "our") collects, uses, and protects your information when you use the Radar Pack service.

1. Information We Collect

Account Information:

• Email address and contact information
• Billing information (processed by third-party payment providers)
• Account preferences and settings

WordPress Site Data:

• WordPress core version and update status
• Installed plugin and theme versions
• Security vulnerability status
• SSL certificate information and expiration dates
• Database health metrics (size, optimization status)
• SEO configuration (robots.txt, sitemap availability)
• Server response times and availability status

Technical Information:

• IP addresses for rate limiting and security
• Browser and device information for service optimization
• Usage patterns and feature interaction data

2. How We Collect Information

WordPress Plugin: Our WordPress plugin securely transmits site health data using RS256 cryptographic authentication. The plugin operates with read-only permissions and does not store or transmit:

• WordPress admin passwords or login credentials
• Post content, page content, or media files
• User personal information from your WordPress database
• Customer or visitor data from your websites

Dashboard Usage: We collect information about how you interact with our dashboard to improve the service and provide better user experience.

3. How We Use Your Information

We use collected information to:

• Provide WordPress monitoring and security scanning services
• Send alerts about vulnerabilities, SSL expiration, and updates
• Generate reports and analytics dashboards
• Improve our service and develop new features
• Communicate with you about your account and service updates
• Ensure platform security and prevent abuse

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

Service Providers: We work with trusted third-party providers for:

• Payment processing (payment information is handled directly by payment processors)
• Email delivery for alerts and communications
• Infrastructure and hosting services
• Security vulnerability data (via Wordfence database integration)

Legal Requirements: We may disclose information if required by law, legal process, or to protect our rights and users' safety.

5. Data Security

We implement industry-standard security measures:

• All data transmission uses HTTPS encryption
• RS256 cryptographic authentication for WordPress plugin communication
• Timestamp-based request validation to prevent replay attacks
• IP-based rate limiting and abuse detection
• Regular security audits and monitoring
• Secure data storage with encryption at rest

6. Data Retention

We retain your information as follows:

• Account Information: Until you delete your account or request deletion
• Monitoring Data: Historical data is retained for reporting purposes, typically up to 2 years
• Security Logs: Retained for security and compliance purposes, typically 1 year
• Billing Information: Retained as required for accounting and legal purposes

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct your account information
• Deletion: Request deletion of your account and associated data
• Portability: Export your monitoring data in standard formats
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us through our support portal.

8. Cookies and Tracking

We use cookies and similar technologies for:

• Maintaining your login session
• Remembering your preferences
• Analyzing service usage patterns
• Improving security and preventing fraud

You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

9. International Data Transfers

Your information may be processed and stored in countries other than your residence. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable privacy laws.

10. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover such information has been collected, we will delete it promptly.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent notice in our dashboard. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Information

For privacy-related questions or requests, please contact us:

• Through our support portal: dash.radarpack.com
• By email: [email protected]

We will respond to privacy requests within 30 days of receipt.