Terms of Service

Terms of Service

Last updated: April 7, 2026

These Terms of Service ("Terms") govern your access to and use of the Radar Pack website monitoring service ("Service") provided by Sunbeam Software ("Company", "we", "us", or "our").

1. Acceptance of Terms

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Radar Pack is a WordPress monitoring platform that provides:

• Vulnerability scanning for WordPress core, plugins, and themes
• SSL certificate monitoring and expiration alerts
• WordPress update tracking and health monitoring
• SEO and performance monitoring
• Historical reporting and analytics
• A companion mobile app for iOS and Android that delivers push notification alerts and provides two-factor authentication

3. Account Registration

To use our Service, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

3.1 SMS Terms, Consent, and Messaging Disclosure

Radar Pack offers optional SMS text messaging for account security and critical service alerts. SMS is not required to use the Service.

How You Opt In: You may opt in to receive SMS messages by providing your phone number during account creation or within Account Settings → Notifications in your Radar Pack dashboard. At the point of opt-in, you will be presented with a clear consent disclosure and must explicitly confirm your agreement by checking a consent checkbox before SMS alerts are enabled. The consent disclosure reads:

"By entering your phone number and selecting SMS alerts, you agree to receive transactional SMS text messages from Radar Pack related to account authentication (such as one-time passcodes) and critical service alerts (such as website monitoring, downtime, security issues, and SSL expiration). Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Customer care: [email protected]."

Upon opting in, you will receive a confirmation SMS message verifying your enrollment.

Types of Messages Sent: Radar Pack sends only transactional SMS messages, including:

• One-time passcodes (OTP) for login or account verification
• Critical website monitoring alerts (downtime, security issues, SSL expiration)
• Account-related security notifications

Radar Pack does not send promotional or marketing SMS messages.

Message Frequency: Message frequency varies based on your account activity and the monitoring alerts configured for your sites.

Message and Data Rates: Standard message and data rates from your wireless carrier may apply.

Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message received from Radar Pack. You may also disable SMS alerts within your Account Settings. Upon opting out, you will receive a final confirmation message and no further SMS messages will be sent.

Help: Reply HELP to any message for assistance. Customer care: [email protected].

Privacy of Mobile Information: Mobile information, including phone numbers, will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Carrier Liability: Carriers are not liable for any delayed or undelivered messages.

For complete details on our SMS messaging program, including sample messages and a visual representation of the opt-in flow, see our SMS Consent & Messaging Disclosure page.

4. WordPress Plugin Installation

Our Service requires installation of the Radar Pack WordPress plugin on monitored sites. By installing our plugin, you acknowledge that:

• The plugin collects read-only health and security data from your WordPress installations
• We do not store WordPress admin credentials or sensitive authentication data
• Data transmission uses RS256 cryptographic authentication and HTTPS encryption
• You have proper authorization to install monitoring software on all monitored sites

4.1 Mobile App

Radar Pack offers a companion mobile app for iOS and Android. The app is not a logged-in session — it is a paired device that receives push notification alerts and generates two-factor authentication codes. By using the mobile app, you acknowledge that:

• The app is paired to your account by scanning a QR code from the Radar Pack dashboard
• Camera access is required for scanning the pairing QR code
• Push notifications and biometric app lock (Face ID, Touch ID, fingerprint) are optional features that require your permission
• Unpairing a device deletes all associated server-side data and local app data
• The app is distributed through the Apple App Store and Google Play Store and is subject to their respective terms of service in addition to these Terms

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any laws
• Monitor websites without proper authorization
• Attempt to reverse engineer, modify, or interfere with the Service
• Use the Service to monitor competitors' websites without consent
• Exceed rate limits or abuse the Service's infrastructure

6. Pricing and Payment

Our pricing is detailed on our website. By subscribing, you agree to:

• Pay all applicable fees for your selected plan
• Automatic renewal unless cancelled before the renewal date
• Price changes with 30 days advance notice
• No refunds for partial months of service

7. Data and Privacy

We are committed to protecting your data. Our data practices are detailed in our Privacy Policy. We will:

• Only collect data necessary for monitoring services
• Use industry-standard security measures to protect your data
• Not sell or share your data with third parties for marketing purposes
• Provide data export capabilities so you can request a copy of your data

8. Service Availability

While we strive for high availability, we do not guarantee uninterrupted service. We are not liable for:

• Temporary interruptions or maintenance downtime
• Issues caused by third-party services or infrastructure
• Problems arising from your WordPress configuration or hosting environment

9. Limitation of Liability

To the maximum extent permitted by law, Sunbeam Software shall not be liable for any indirect, incidental, special, or consequential damages, including lost profits, arising from your use of the Service.

10. Intellectual Property

The Service, including all content, features, and functionality, is owned by Sunbeam Software and protected by intellectual property laws. "Radar Pack" is a registered trademark of Sunbeam Software.

11. Termination

Either party may terminate this agreement at any time. You may delete your account from the dashboard, which begins a 30-day grace period. During this period you may cancel the deletion by logging back in. After 30 days, your account and all associated data are permanently deleted. Upon termination:

• Your access to the Service will cease at the end of the grace period (or immediately if terminated by us)
• You remain responsible for any outstanding fees
• Data is retained during the grace period and permanently deleted after, as described in our Privacy Policy
• You should remove the Radar Pack plugin from your websites

12. Changes to Terms

We may modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the new terms. We will notify users of material changes via email or in-app notifications.

13. Governing Law

These Terms are governed by the laws of the jurisdiction where Sunbeam Software is incorporated, without regard to conflict of law principles.

14. Contact Information

For questions about these Terms, please contact us by email at [email protected].